Refrigerator not cooling... freezer not cold enough

by Debbie
(Long Island, NY)

GE TBX19PASPRWW fridge with freezer on top... for the past few weeks the fridge is not cold enough... no air is coming out of the back wall vent inside the fridge... the fridge is a little cool but milk is rotting... tried to set the dial to coldest it doesn't change anything for freezer or fridge... freezer has same problem... nothing coming out of back wall vent but it stays a little cold and some of the food is frozen depending on where it sits in the freezer. This fridge is probably at least 10 yrs old. I cannot afford a new one. Please help!

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Hi Debbie,

There are two things that commonly cause this problem. One is the fan in the freezer isn’t working and the other is a defrost problem. Both cause poor airflow, which causes the poor cooling issues you are having.

First check to see if the fan inside the freezer is running and if not more than likely the fan is bad and need replacing.

If the fan is running, look on the back wall of the freezer to see if there is heavy frost. If so you may have a defrost problem. When there is a defrost problem the freezer coils (which are behind the back wall of the freezer) will get clogged with ice because the refrigerator is no longer automatically defrosting. There are three things that will cause this problem and they are the defrost heater, defrost thermostat and the defrost timer.

This page will help with both of these problems more Refrigerator Not Cooling

Thank you,

Comments for Refrigerator not cooling... freezer not cold enough

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Apr 12, 2011
Question about your response
by: Debbie

Thank you for your response. I have another question. How much does it cost to replace the fan and also the other parts? Also, can a layperson who has general mechanical knowledge do each of these repairs? When you say the back wall of the freezer do you mean from the inside or the outside (actual back of the entire appliance)?? If it's the inside of the freezer, can that be removed? It doesn't appear to have any screws, but I could be wrong. There is NO frost on the inner freezer wall but there is a little condensation in the fridge part where the air blows out of the hole. Thank you again...

Apr 12, 2011
by: Shawn/admin

The fan and the coils are inside the freezer behind the cover in the back of the freezer. If you are mechanically inclined you should be able to replace the fan but you will need to know how to use and have an ohmmeter to diagnose the defrost system. If you are unsure do hesitate to call a professional.

Apr 13, 2011
Fan Cost?
by: Debbie

Any idea what the cost of the fan replacement is? And just to clarify.. you did mean to access the fan thru the inside of the freezer... correct? So we don't not have to pull the fridge out from the wall... it's in a very tight corner space. Thank you again... not sure if he can use the ohmmeter but I think so he fixes heavy machinery.

Apr 13, 2011
by: Shawn/admin

Yes, you go in from the front (inside the freezer) and you don?t have to pull it out. This is assuming you have a fan or defrost problem. If the problem is related to the compressor you may have to pull it out.

Here is a link to your
Fan Motor

It is around $100.

Apr 17, 2011
Partial fix
by: Anonymous

Ok... we opened the back interior freezer and the fan was laying on the bottom it had fallen off... so we reattached it because the bearing was spinning and it started spinning and we closed everything back up. The freezer immediately started shooting cold air thru the interior vents and is now 10 degrees vs. the prior 30 degrees. However, the refrigerator internal vent does get some cold air now, but it is still 45 degrees and it's been on for about 4 hours so far and is not getting any colder. My question is... does the fridge and the freezer share the same fan? It appears they do even tho the fridge fan is not coming out strong like the freezer fan is, now that it has been hooked up again in the freezer. What else could be wrong (why is the fridge still not cold enough)?? Any ideas are appreciated...thank you...

Apr 18, 2011
Fridge cooling normally today
by: Anonymous

Actually... responding to my own comment... today (one day later) the fridge is cooling normally... it is at 35 degrees! I guess it needed time to catch up?? Odd but that is what seems to have happened! I just hope it lasts.... if anyone has input on this please feel free! Thank you for all your help Shawn and anyone else who responded.

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