Refrigerator Compressor making noise & not cooling

by Fred
(Merritt Island, FL)

I have a Kitchenaid Supurba Model # KSRG25FKSS15 that I bought in 2004. Seems like the compressor went, not 100% sure but it sounds like a car with a bad connecting rod when it's running.. Does not cool the unit at all.. I clean the condenser once a month when i change my AC filters and I checked the fan, etc.. Can't really find anything else wrong. About 2 years ago they did have to replace the start solenoid on the compressor. But would that sit there for hours trying to start??

I checked and the warranty "In the sixth through tenth years from date of purchase, when this refrigerator is operated and maintained according to instructions attached to or furnished with the product, KitchenAid will pay for factory specified replacement parts to correct defects in materials or workmanship in the sealed refrigeration system. These parts are: compressor, evaporator, condenser, dryer, and connecting tubing." What should I expect for "labor" ? Also how do I know they are using "factory authorized" parts?

Thanks,
Fred




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Answer

Hi Fred,

It does sound like the compressor is bad.

If you get the parts covered by warranty you will have to call an authorized Whirlpool service company to do the repair and they will have to use “factory authorized” parts to get warranty credit for the parts. As far as labor it is very hard to say because labor charges vary greatly depending on where you live but $150-$300 is about what I would expect.

Thank you,
Shawn/administrator

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Jan 10, 2011
One other question
by: Fred

Hi Shawn,
Thank you for the fast reply. One question I should have asked before.. Should they also replace the condenser and evaporator too?

Thanks,
Fred

Jan 10, 2011
RE
by: Shawn

If the compressor is bad then the evaporator and condenser don't need to be replaced. If it were low on gas (which I don?t think yours is) then you may have to replace them to prevent future leaks. With a compressor being bad they will have to replace the compressor (obviously) and the dryer. But any repair tech knows the dryer has to be replaced anytime the sealed system is open, the compressor more than likely comes with the dryer. Now this will be up to the tech because sometimes if the compressor is burnt out it can contaminate the whole system but this is unlikely.

Jan 14, 2011
Update
by: Fred

So they came out and confirmed the compressor is bad. Replacing copressor and dryer, labor $265.00 and parts covered under warranty. A lot cheaper than a new fridge..

Thanks fir the answers!

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Shawn

  • Appliance repair since 1996
  • 2-years refrigeration courses
  • 1-year electric theory courses
  • 1-year residential wiring course


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