Refrigerator Compressor making noise & not cooling

by Fred
(Merritt Island, FL)

I have a Kitchenaid Supurba Model # KSRG25FKSS15 that I bought in 2004. Seems like the compressor went, not 100% sure but it sounds like a car with a bad connecting rod when it's running.. Does not cool the unit at all.. I clean the condenser once a month when i change my AC filters and I checked the fan, etc.. Can't really find anything else wrong. About 2 years ago they did have to replace the start solenoid on the compressor. But would that sit there for hours trying to start??

I checked and the warranty "In the sixth through tenth years from date of purchase, when this refrigerator is operated and maintained according to instructions attached to or furnished with the product, KitchenAid will pay for factory specified replacement parts to correct defects in materials or workmanship in the sealed refrigeration system. These parts are: compressor, evaporator, condenser, dryer, and connecting tubing." What should I expect for "labor" ? Also how do I know they are using "factory authorized" parts?

Thanks,
Fred

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Answer

Hi Fred,

It does sound like the compressor is bad.

If you get the parts covered by warranty you will have to call an authorized Whirlpool service company to do the repair and they will have to use “factory authorized” parts to get warranty credit for the parts. As far as labor it is very hard to say because labor charges vary greatly depending on where you live but $150-$300 is about what I would expect.

Thank you,
Shawn/administrator