Ice maker-water keeps pouring and arm doesn't move

by Angela
(Longview, TX)

My Kemore ice maker arm will not move and the water keeps pouring into the tray. It hasn't worked for a long time so I replaced all the tubing then found the tube going into the freezer was frozen solid. Fix all that and now the water just continues to pour in and overflows. I have done the testing from the previous page and the dial moves and the it goes through the cycle except the arm moving. Last night there was ice in the tray but I don't think the "teeth" were in the right spot to move the ice out of the tray. From what I can tell the arm looks in place. Any other suggestions?

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Answer

Hi Angla,

The biggest problem with Kenmore is I don’t know who made it. Some Kenmore refrigerators have GE icemakers and some have Whirlpool icemakers.

When the icemaker is in the process of overflowing unplug the refrigerator and if the water stops the problem is in the icemaker and if the water continues (after the refrigerator is unplugged) replace the water valve.

If the problem is in the icemaker it may be fixable or you might need to replace the whole icemaker. In any case I will need the model number to tell which icemaker it has so that I can tell you if there is a chance to repair the icemaker or not.

If the arm you are talking about is the wire that goes up and down that will not cause the icemaker to overflow but if you are talking about the arm that forces the ice out the icemaker that could be the reason for the overflow.

Thank you,
Shawn/administrator