GE refrigerator ice maker does not dispense ice

I have a GE side by side refrigerator model #TPX24PRYEWW 23.5 cuft .The icemaker although makes ice but it does not dispense ice .You hear a humming noise.It does dispense water and the light works but no crushed ice or cubed ice.At first you had to to jiggle around with the switch till you get ice.But now it totally stopped dispensing it the motor?
Thank You for your help with this problem

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Had you not said that you hear a humming noise I would say without hesitation that the control board in the door was bad. However since you are hearing the humming noise there is a chance there is something else. Take the ice bin out try it without the ice bin. Open the door and press the door switch so you can try the dispenser and see what it going on. When you do this the fork in the back of the dispenser should turn and the solenoid should lift up. If the solenoid lifts up but the fork doesn’t turn then I still think the board is bad. Before you replace the board see if the motor will turn by hand and if not it is frozen and if so go ahead and replace the control However if the fork turns and the solenoid lifts then the problem is going to be mechanical problem with the ice bin.

If the problem is a mechanical problem with the ice bin then this page will help. GE Ice Dispenser Repair Scroll down to the section titled Old Style GE Dispenser Repair. Unfortunately the video is not for your model.

Here is a link to the dispenser board that I think is the problem.


Thank you,

Comments for GE refrigerator ice maker does not dispense ice

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Feb 27, 2013
by: Anonymous

When you say go ahead and replace the control, are you talking about the board? Mine is doing exactly that. The solenoid is lifting up, but the corkscrew mechanism doesn't turn to push the ice forward.

Feb 27, 2013
by: Shawn/admin

Yes, I was talking about the board.

Jul 02, 2015
we have a "new" icemaker
by: Anonymous

the fork in the freezer that slides into the auger is not held securely in place. when the shaft turns, any tension on the fork keeps the fork from turning, but not the shaft. the diagram shows a screw or bolt holding the fork to the shaft, but ours appears to be threaded, like it needs a nut? or maybe the fork is threaded? ideas?


Jul 06, 2015
Auger motor
by: shawn

I have seen this a few times and it will most likely need an auger motor and the fork. I think the threads on the motor are stripped out.

May 31, 2016
Ice does not dispense
by: Mark

hello. Gec side by side fridge Makes ice does not dispense.. No water comes out either.

Board lights work.. Open door alarm flashes..

Dispenser arm flaps goood. No noise is made when ice or water dispenser is made..

Whats the next test i should folloow?


Jun 01, 2016
by: shawn

Check to see if when you hit the dispenser paddle the entire refrigerator seems to cut off (fans and dispenser light bulb). If so replace the main board.

Feb 21, 2018
Ge gss25wgmc bb side by side refrigetator
by: Anonymous

It makes ice, gives water, flap opens when push but don't dispense ice cube or crushed.what could it be? Thanks


The auger motor is most likely frozen. Remove the ice bucket and you should see a fork directly behind the bucket. If you open the door press the door switch and press the switch to get ice that fork should turn.

If it will not turn the motor is bad or frozen. you can remove the motor and thaw it out with a hair dryer and reinstall. But replacing it is advised. There are a few things that can cause this. The freezer door could be leaking air from the door gasket or the ice shoot. The other problem that can cause this is the refrigerator is staying in defrost too long. This is caused by the main board.

If the fork does turn your problem is in the ice bucket. Dump your ice out and look to see if the plastic auger is broken.

Thank you,

Mar 31, 2018
GE Profile
by: Steve

Water works. Ice dispenser does not. However, when I open the right side door and push the door "lever" pin (that tells the fridge that the door is closed) so the light turns out, the dispenser then works. As soon as I close the door, the dispenser stops working again. What is this about and how can I fix it?


Hi Steve,

It sounds like the door isn't hitting the door switch. If the door isn't hitting the door switch it could be due to a bad switch or check to see if the door has dropped down for some reason.

Thank you,

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