GE front loader door will not lock to start the cycle.

by Patti
(Pittsburgh, PA)

My GE frontloader washer is only 2 years old. When I go to start the washer, the 'door lock' light comes on but it does not lock the door, therefore the washer will not start. I've tried unplugging the washer (even left it unplugged overnight) and then plugging it in and trying again. Same thing happens. Is there another way to reset the computer? Or is there a way to check a code?

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Answer

Hi Patti,

There is a way to check codes on this washer but I make it a point not to post it on this website because if you exit the service mode incorrectly it will damage the control board.

In any case the latch is most likely the problem. Even if you check the codes you still will not know for sure if the problem is the control board or the latch but this is typically the latch.

Thank you,
Shawn/administrator