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GE Refrigerators Repair Guide
For GE’s electronic refrigerators made after 2002. Including top-freezers, bottom-freezers, and side-by-side models.
GE refrigerators not dispensing water
In this GE refrigerator repair guide, I will walk you through the steps in repairing 2002 or newer GE side-by-side refrigerators that won’t dispense water through the door. If you need any other refrigerator help please refer to my refrigerator repair guide. In 2002,GE redesigned their side-by-side refrigerators. With this redesign came challenges for repairmen because it was unlike any refrigerator we have ever seen. GE designed this refrigerator to be more energy efficient and one of the ways they did this is by using adaptive defrost. This means that the refrigerator will only defrost as needed. They also changed the fan motors to run on DC current so that they can change the speed that the motors run as needed. They also added an electric damper that regulates the airflow between the fresh food section and the freezer. Instead of using a cold control they started using thermistors. All of these changes were new but after working on these refrigerators, for years I have become an expert at them and I am willing to help you with your GE refrigerator repair. As stated above, this page is for 2002 or newer GE side-by-side refrigerators that won’t dispense water through the door. If you have problem with any other type of refrigerator refer to one of the pages below.
GE Refrigerator Not Cooling
GE Refrigerator Not Running
GE Refrigerator Fan Motor Diagnostics
If you need a part You can enter your model number or part number here to search the part you need
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Line Frozen
On these refrigerators the line will often freeze up inside the door and this most likely your problem. To check this, remove the kick plate from the bottom front of the refrigerator. Then look under the refrigerator on the left hand side and you should see a blue coupling, remove the line from one side of the coupling. Just press in on the white ring and pull the line. Then close the freezer door and press the lever to get water. If water came out of the line then you know the line is frozen inside the door. To fix this leave the door open for about 30 minutes to thaw out the line. GE makes a heater that will prevent this from happing again. The part number for this heater is WR49X10173. This part can be found at AppliancePartsPros.com. Follow the instructions that come with the heater to install it. Note that if you do not install this heater the line will continue to freeze up. If the line isn’t frozen in the door it could be frozen in the fresh food section see this page for more info
Refrigerator water dispenser
Water Filter
When you preformed the test I described above and water doesn’t come out the line, the next thing you should check is the water filter. The best way to check this is to just replace it because you need to replace it once or twice a year anyways. Buy refrigerator water filters here.
Water Valve
The water valve can also cause this problem. Basically if the line isn’t frozen or the filter isn’t stopped up, the problem is probably the water valve. But you can check this by removing the big line going to the water valve and have an assistant press the lever to get water. If water doesn’t come out of the valve, the valve is bad and needs replacing. Water valves can be found at AppliancePartsPros.com.
Main Board
Sometimes the main board will cause this problem. If when you attempt to get water the lights dim and the fans shut down the main board is bad and needs replacing. Main boards can be found at AppliancePartsPros.com.
Return From GE refrigerators
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Shawn
Appliance repair since 1996
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