Some GE hydroWave models use a traditional agitator and some models incorporate an infuser style agitator. By using the infuser, these washers can use 17-25 gallons less water than traditional style washers. I believe this is a great washer but there are some customer complaints on this washer. Most complaints are from improper use and a poor understanding of how the washer works. This page should clear up some of those misunderstandings and misuses of this machine so people can enjoy their new washer
If your GE HydroWave washer isn’t running read this page
Low Water Level
GE HydroWave washers with infuser will have a very low water level.
Understand that this is normal and the water level will come up to right at or
just above the top of the infuser on super setting. This doesn’t mean you cannot
fill the washer up with clothes. Look at the tub and you should see rows of
holes in the tub. You can fill the washer until the clothes reach the top row of
holes, which is approximately 2 inches below the top of the tub.
If the water level is excessively low it can be due to low water pressure. These models use a timed fill so if the water pressure is low the washer will not fill to proper level. First check for a crimped hose and make sure the hoses are not pressed up tight against the wall. This can affect the water pressure. If that isn’t the problem turn the water off and check the strainers in the hoses to see if they are clogged, if so clean them or replace them. If this isn’t the case, replace the water valve.
Clothes Don’t Seem To Get Wet
If you have a GE HydroWave Washer with infuser it may seem as if the clothes
are not even getting wet. There are a few things that will cause this.
The very first thing you should check for are the fill hoses. If the fill
hoses are pressed up against the wall, the water valve could be tilted at the
wrong angle. The angle is very important because the washer will rotate the tub
during fill and rinse and if the angle is wrong the clothes may not get wet, as
When loading the washer be sure not to cover the top of the infuser. When the washer is filled you should be able to look down and see the blue part of the infuser. Clothes shouldn’t be in the center of the tub. You should fill the clothes as if there was a tall agitator around the outside. Now this doesn’t mean you have to have every thing right up against the tub all you need is to be able to see the blue part of the infuser.
Be sure to close the door of the washer as if fills. When the washer is
filling, the tub is rotating so that the clothes all rotate through the shower
of water as it fills.
Use HE Detergent Correctly
On GE HydroWave washers with infuser you must use HE detergent. These washers are high efficiency washers and are engineered to work with HE detergent only. Failure to use HE detergent will result in poor wash performance. Also, it is highly recommended that you put your detergent in the washer before you put your clothes in. As talked about above, these washers will have a low water level and a high clothes level on a large load. By putting your detergent in the washer first, you ensure the detergent is submerged in the water from the very beginning of the cycle. Whereas if you put the detergent in the after the clothes then you have the detergent sitting on top of the clothes nearly a foot above the water level at the beginning of the cycle. What this means is that you will not have detergent in the water (where it needs to be) until the clothes that are on top get mixed down to the bottom.
Spots On Clothes
Too much detergent typically causes this. To correct this run the washer with
no detergent or clothes to ensure there is no detergent in the machine at all.
Then cut down on the amount of detergent being used. Also it will help to run
the machine on fabric softener mode even if you don’t use fabric softener. This
will cause the washer to fill the tub again during rinse. When the washer is not
set on fabric softener mode the washer will only do a shower rinse which means
that it will run water and rotate the tub so that the clothes get soaked with
water but the tub will not fill with water. On fabric softener mode, the washer
fills back up during rinse.
Lint On Clothes
The washer being overloaded can cause this. If the problem persists try
setting the washer on fabric softener mode. This will cause the washer to fill
the tub again during rinse. When the washer is not set on fabric softener mode,
the washer will only do a shower rinse, which means that it will run water and
rotate the tub so that the clothes get soaked with water but the tub will not
fill with water. On fabric softener mode, the washer fills back up during rinse.
This extra fill should cut down on the lint you see on the clothes.
The GE HydroWave with infusion washer will spin a lot faster than previous models and on some clothing this will cause wrinkling. If this is a problem try using easy care cycle, which significantly slows the spin cycle. Also try using the washer in fabric softener mode even if you don’t plan on using fabric softener.